Warranty and claims/Troubleshooting
No gas coming out
If you notice low gas flow, with less CO2 coming from the nozzle, please first check if the cylinder is tightly screwed in. If it is, inspect the gas-block gasket in the compartment where the CO2 cartridge is inserted. A damaged or missing gasket can
Gas leak
If you notice gas leaking from the machine when operating the lever, there are two key things to check. First, inspect the gas-block gasket located in the compartment where the CO2 cylinder is screwed in. If the gasket is damaged or dislodged, it can
Water collecting in the body
When the water collects inside the machine, we recommend checking if your gas cylinder is tightly screwed in, the bottles are not overfilled before the carbonation and the handle is operated in a gentle manner - all of this can contribute to the issu
No buzzing sound
The absence of a buzzing sound doesn't necessarily indicate that something is broken. Sometimes the sound may stop due to factors like temperature, pressure, altitude or environmental conditions. If you can hear the safety valve opening and air relea
Handle issues
The handle is a little loose. If the handle feels loose and wiggles in an upward or downward direction, it can be easily fixed with just a Phillips screwdriver. First, unscrew the screw located at the back of the machine and remove the head. Once the
Rust/limescale
Like any product, the Carbonator requires proper care to prevent issues such as rust or limescale. Always keep the machine dry and promptly wipe away any water droplets. If you encounter limescale or rust buildup, use a mild acid, such as white vineg
Replacing the gas-block gasket
Here is an instructional video: How to check and replace the gasket on Carbonator 3. 1. Remove the drip tray cover. 2. Each Carbonator has an extra gasket stored under the base of the machine, underneath a sticker labelled "Extra Gasket." Remove the